Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

The quality of last mile services directly impacts customer experience. Case analyses reveal that many express delivery platforms face numerous issues in human resource management, delivery capability, and cost collection. To improve service quality, it is essential to raise the franchise threshold, formally assess delivery rates, and moderately adjust delivery fees to ensure that outlets can operate normally, thereby enhancing customer satisfaction.

07/22/2025 Logistics
Read More
Jiuzhou Logistics Boosts Efficiency with New Digital Platform

Jiuzhou Logistics Boosts Efficiency with New Digital Platform

Jiuzhou Logistics Network launched a one-click supply information release feature, simplifying the logistics equipment supply-demand matching process and improving efficiency. The platform gathers high-quality suppliers, such as Henglida Intelligent Equipment, and provides industry exhibition information to help companies optimize logistics operations, reduce costs, and achieve high-quality development. This new feature streamlines the process for businesses to connect with potential partners and access valuable resources within the logistics equipment sector.

08/15/2025 Warehousing
Read More
The Dilemma of the Express Delivery Industry: An In-depth Analysis of the Snail Delivery Phenomenon

The Dilemma of the Express Delivery Industry: An In-depth Analysis of the Snail Delivery Phenomenon

The express industry is facing serious service quality issues, particularly during peak sales periods, with delays and losses becoming increasingly common. Consumer trust is being tested amid various challenges. Malicious competition and rapid expansion within the industry have led to a decline in service levels, necessitating improvement. Strengthening regulations, enhancing service standards, and valuing employee quality are key to promoting healthy industry development. Only by addressing these crucial areas can the sustainability of express services be ensured.

07/21/2025 Logistics
Read More